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Shipping schedule

Expected delivery timeframes

Most items ship in 1-3 business days.

  • Litter-Robot 5 and 5 Pro icon
    Litter-Robot 5 & Pro.

    Ships within 2 weeks.

  • Litter-Robot EVO icon
    Litter-Robot EVO.

    1-3 business days.*

  • Litter-Robot 4 icon
    Litter-Robot 4.

    1-3 business days.*

  • Litter-Robot LitterHopper
    Litter-Robot 4 LitterHopper.

    Ships separately.

  • Litter-Robot EVO Ramp
    Litter-Robot EVO Ramp and Litter-Robot 5 Ramp.

    Starts shipping in January.

  • PetTag
    PetTag.

    Ships within 2 weeks.

  • Non-Litter-Robot items
    Non-Litter-Robot items.

    3-5 business days from purchase.

  • Subscriptions
    Subscription items

    As scheduled.

*Please note that these dates are estimated to the best of our ability and are subject to change. Delivery times may vary based on your location, the weather, carriers, and other related factors.

When your order ships, we’ll email you with the tracking number and carrier used. Items may ship separately - such as our bundles and ramps.

Please note: Orders containing our newest models (EVO, 5, or 5 Pro) will ship all items together once the robot is ready to ship.

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FAQ

Why did I receive Litter-Robot accessories but not my Litter-Robot unit?

If you ordered accessories, you may receive those prior to receiving your Litter-Robot. Consult our delivery tracking page for more information on your shipment.