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WhiskerCare Warranty

Extend your coverage, prolong your peace of mind

Robots
Robots
Robot accessories
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Litter & more
Litter & more
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  1. WhiskerCare® Extended Warranty for Litter-Robot 5
    WhiskerCare® Extended Warranty for Litter-Robot 5

    WhiskerCare® Extended Warranty for Litter-Robot 5

    1 year included with purchase; extend to 3 years' coverage.
    $100
  2. WhiskerCare® Extended Warranty for Litter-Robot EVO
    WhiskerCare® Extended Warranty for Litter-Robot EVO

    WhiskerCare® Extended Warranty for Litter-Robot EVO

    1 year included with purchase; extend to 3 years' coverage.
    $100
  3. WhiskerCare™ Extended Warranty for Litter-Robot 4
    WhiskerCare™ Extended Warranty for Litter-Robot 4

    WhiskerCare™ Extended Warranty for Litter-Robot 4

    1 year included with purchase; extend to 3 years' coverage.
    $100
  4. WhiskerCare® Extended Warranty for Feeder-Robot
    WhiskerCare® Extended Warranty for Feeder-Robot

    WhiskerCare® Extended Warranty for Feeder-Robot

    1 year included with purchase; extend to 3 years' coverage.
    $50

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FAQ

When does coverage begin?

WhiskerCare Warranty coverage begins the day your robot gets shipped if purchased on Whisker.com or Litter-Robot.com. Robot purchases made externally will require manual WhiskerCare Warranty activation before claims can be made.

What is not covered?

Modifications that may affect the original function of any Whisker product may void the original warranty, and any additional warranty coverage purchased by you, at the sole discretion of Whisker.

How do I file a warranty claim?

If your robot is covered by our WhiskerCare Warranty, you have access to replacement parts, at no cost, to get your robot up and running quickly. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help. File a claim quickly and easily through the Whisker support portal with access to our dedicated Customer Experience team.

Can I add a protection plan after I buy my Whisker robot?

Yes, you can purchase the WhiskerCare Extended Warranty any time within the first year of owning your robot. (Does not apply to robots sold by anyone other than Whisker or Whisker-approved distributors.)

Top-to-bottom coverage on your Whisker robot

The WhiskerCare® Warranty provides complete coverage for your Whisker robot, free for 1 year with any robot purchase. For added peace of mind, you can extend your protection with the WhiskerCare™ Extended Warranty, giving you even longer coverage and continued support.

Our hassle-free plan protects against:

  • Accidental damage

  • Power surges

  • Mechanical and electrical breakdowns

  • Natural disasters

  • Software support

During your warranty period, all repairs are handled at no cost, with free round-trip shipping included. There are no deductibles, surprise charges, or hidden fees. You’ll also have direct access to our customer experience specialists, software experts, and U.S.-based service and repair team.

“Contacted customer support, and they came to the conclusion that it could be issues with the sensors. Thankfully I had the extended warranty, we had been using our litter robot for just over a year, and they shipped a NEW litter robot 4 base free of charge!! I was shocked by how easy they resolved the issue!! Very happy with the extended warranty purchase!! A must have!!” 

- Simon & F., Litter-Robot 4 customer

Easy claims and service

If you encounter any problems with your robot, please contact our Customer Experience team at whiskersupport.com. We’ll provide a fast turnaround on repairs or replacements, with no deductions or hidden fees. 

(Note: Returned products must be clean and free of litter; products returned in unclean conditions may be subject to a $75 cleaning fee. In the case of a warranty claim, you may be asked to send the warranted product to us for testing, inspection, repair, or replacement. If we do not receive these back, we will not be able to process your warranty claim.)